Messages clientsin Telegram and WhatsApp
The agent answers from the knowledge base, sends proposals and invoices, books appointments and hands the conversation to a manager when a person is needed.
Bot or manager: your choice
In Telegram the agent works as a bot with buttons and menus, or writes from a regular manager's account: name, avatar, “typing…”.
Channels
Messengers, social networks, email and website chat. The client's history is shared between channels.
- Telegram
- Viber
- Messenger
- Discord
- VK
- Max
- Signal
- LINE
- Gmail
- Website chat
- SMS
What chat agents can do
Knowledge base
Answers from your documents, price lists and policies and cites the source.
Sales
Qualifies leads, sends proposals and invoices, takes payment.
Voice notes & photos
Understands voice messages, screenshots and documents; can reply by voice.
CRM & deals
Creates leads, moves deals, assigns tasks to managers.
Human handoff
Recognizes when a live manager is needed and passes on the conversation with context.
Client's language
Replies in the language the client wrote in and keeps your brand's tone.
Path of a message
Describe your task
Within one business day we send a plan, a timeline and a budget range. A call only if you want one.